ARTICLE 1 - GENERAL
The site (hereinafter referred to as the “Site”) is an electronic commerce site accessible via the internet network at following address: https://www.novexpert-lab.com.
It is published by the company:
Cosmetic and Dermatological Innovation Laboratory (L.IVSD)S.HASS, Simplified Joint Stock Company with share capital of €300,300, whose head office is 74 Zone Artisanale de Montvoisin – 91400 Gometz-la-Ville, registered in the Evry trade and companies register under number 333 433 167 (cited -after referred to as “NOVEXPERT”).
These general conditions of sale exclusively govern the sales of products from the company L.IVSD carried out via its website https://www.novexpert-lab.com and only intended for non-commercial consumers (hereinafter referred to as the Customer(s)). They are systematically accessible on this site by the buyer when the order is registered. Consequently, placing an order implies the buyer's acceptance of these general conditions of sale to the exclusion of all other conditions present in prospectuses, catalogs issued by NOVEXPERT and in particular those applicable for sales in stores or at through other distribution and marketing channels.
The sale of NOVEXPERT products on this site is exclusively reserved for the end consumer, that is to say any natural person not acting as a trader and having the legal capacity to contract. Consequently, orders from professionals will not be honored by NOVEXPERT. In this regard, NOVEXPERT reserves the right to cancel any order of an abnormal nature such as an order relating to quantities of products exceeding the normal needs of a consumer or abnormal order flows to the same billing address and/or or delivery.
Moreover, NOVEXPERT products are intended to be sold only in NOVEXPERT distribution networks. Consequently, it is prohibited for Customers or consumers who purchase NOVEXPERT products on its BtoC Site to sell, buy or have NOVEXPERT products given to them as gifts for the purposes of their resale outside NOVEXPERT's distribution networks, in particular on websites. Beyond an attack on the brands or the integrity of NOVEXPERT products, such actions could be likely to give rise to the civil and, where applicable, criminal liability of their authors.
NOVEXPERT and the Clients, are hereinafter defined collectively by the “Parties” and individually by the “Party”.
NOVEXPERT reserves the right to modify at any time these general conditions of sale and guarantees, as well as the content of the information published on the Site, at any time and without notice, it being understood that the modifications made will not will not apply to orders validated by the Customer, accepted and confirmed by NOVEXPERT.
The customer acknowledges having read and accepted the conditions and terms of these general conditions of sale (hereinafter the “CGV”). The General Terms and Conditions express the entirety of the obligations of the Parties. The Customer is deemed to accept them without reservation.
They are accessible on the Site and will prevail, where applicable, over any other version or any other contradictory document. It is specified that the Customer has the possibility of saving and/or printing the General Terms and Conditions, provided that he does not make any modifications.
If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.
ARTICLE 2 – SITE EDITOR
NOVEXPERT S.HASS
Customer Service
74 ZA de Montvoisin
91400 Gometz-la-Ville
Telephone: 01 60 12 77 44 (price of a local call).
contact@novexpert-lab.com
662 029 719 RCS of FREJUS
Intra-community VAT number: FR 07 662 029 719
ARTICLE 3 – SITE HOST
This site is hosted by:
Shopify Inc.
150 Elgin St., 8th Fl
Ottawa, ON K2P 1L4
Canada
ARTICLE 4 – CUSTOMER SERVICE AND EMAIL
For any information, questions or advice, our Customer Service is at your disposal:
MAIL
NOVEXPERT S.HASS
Customer Service
74 ZA de Montvoisin
91400 Gometz-la-Ville
Telephone: 01 60 12 77 44 (price of a local call).
contact@novexpert-lab.com
Monday to Friday from 9 a.m. to 5 p.m. (cost of a local call), except exceptional closures.
ARTICLE 5 - PRODUCTS - OFFERS - PRICES
Prior to ordering, the Customer can directly read on the Site the essential characteristics of the Products he desires order.
The User also acknowledges that promotional offers are valid as long as they are published on the Site and within the limit of the validity of the offer concerned.
NOVEXPERT reserves the right to modify its prices at any time, but undertakes to apply the prices in force indicated on the date of the order, subject to the availability of the products at the time of the order. If the order is validated and the products are unavailable after the order date, the price indicated on the order date will be applied to them, even if this price changes before delivery of said products.
Prices are indicated in euros, all taxes included. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the products.
If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the sale price.
The offers offered on the NOVEXPERT site are only valid for the duration mentioned in the media promoting them (e-mails, home sliders, etc.) and are not applicable, unless otherwise stated, in partner points of sale and institutes.
ARTICLE 6 - ORDER
The Customer has the possibility of placing his order online from the "products" section or any other section allowing the Access to the Product catalog, while stocks last.
The different steps are as follows:
- Selection of the item(s) to order to add them to the basket. The customer can at any time check the details and contents of his basket, the corresponding price and make any useful modification.
- Registration of the order. Providing personal information necessary for order processing and delivery is mandatory. Possible entry of an offer code allowing you to benefit from a price, a gift, a reduction or a promotion.
- Choice and validation of delivery method.
- Choice and validation of payment methods, among those proposed.
- When the order is confirmed by the Customer, by clicking on the “Validate my order” button, the Customer declares to accept it, as well as all of these general conditions of sale.
As soon as the order is registered, a detailed acknowledgment of receipt is sent to the customer's email address. This acknowledgment of receipt summarizes all the elements constituting the order, including the exact amount invoiced and the delivery terms.
Any order constitutes acceptance of the prices and descriptions of the Products and Services available for sale.
Each order on the Site earns the Customer loyalty points that they can manage directly in their customer area. The Customer can find details of their points and how to use them on the site.
An order is deemed to have been placed on the website and the general conditions of sale and guarantees accepted once the buyer has validated their payment. The buyer acknowledges that the data recorded by NOVEXPERT and the secure payment provider constitute proof of the nature, content and date of the order.
Payment via the secure payment site constitutes an electronic signature which has the same value as a handwritten signature, and an irrevocable and unreserved acceptance of the order and its conditions by the buyer.
The sale will only be considered final after NOVEXPERT has sent the buyer confirmation of the order and the latter has collected the full price.
In the event of non-payment, and/or incorrect Customer address, and/or any other problem inherent to the Customer's account, NOVEXPERT reserves the right to block the Customer's order until resolution of problem.
NOVEXPERT also reserves the right to cancel any order from a buyer with whom there is a previous payment dispute or for any other legitimate reason taking into account, in particular, the abnormal nature of the order (high amount, in particular higher at €400 including tax).In case of doubt, NOVEXPERT reserves the right to ask the Customer to send it by e-mail a copy of an identity document and/or proof of address.
To monitor the current order, the Customer can consult their email inbox, where an email will be sent automatically at each stage of the order processing, or consult the customer account, in the section “My account” and follow these same instructions. The Customer can also contact NOVEXPERT directly using the contact details provided in the “Contact” section of the Site.
ARTICLE 7 - AVAILABILITY OF PRODUCTS
The products offered on the site are only valid while stocks last. The customer cannot select a product whose unavailability is known in advance. The notice “out of stock” is displayed on the Site in the event of temporary unavailability of the product.In the event of unavailability of one or more Products after placing the order and within 8 days following the order date, the Customer will be informed by email and/or by telephone of the possibility of partial delivery of the order. , the estimated date of availability of the missing product(s), or the possibility of canceling the order. The customer can choose to:
- Maintain the order pending delivery of the unavailable product,
- Or request partial cancellation of the order,
- Or request cancellation of the entire order.
The customer then has a withdrawal period of 14 days to request total or partial cancellation of the order. In the absence of a decision by the customer within the allotted time, partial delivery of the products will be made, then delivery of the remainder as soon as they become available.
If payment has already been made, NOVEXPERT will reimburse it partially (in the event of partial delivery) or in full (in the event of total cancellation) within 30 days according to the following terms:
• If payment was made by credit card or Paypal account, reimbursement will be made, via the website, to the same card as that used during payment.
For any questions relating to the tracking of an order, contact Gaelle at customer service
- by telephone on +33 (0)1 60 12 77 44 from Monday to Friday from 9 a.m. to 5 p.m. (cost of 'a local call), except exceptional closed periods - Or by e-mail: contact@novexpert-lab.com
ARTICLE 8 - PAYMENT TERMS
Payment for purchases on the Site is made exclusively in Euros.
The Customer's order is imperatively validated by payment, due upon ordering. The Customer can pay for his order:
- by credit card. The only payment cards accepted on the Site are: Visa, Mastercard and American Express.
- or by a Paypal account,
- or Scalapay.
The Customer's account will be debited for the total amount of the products purchased for their value including tax, at the time of validation of their order.
However, NOVEXPERT reserves the right to suspend the order and any delivery in the event of refusal of authorization for payment by credit card from the accredited organization or in the event of non-payment. NOVEXPERT also reserves the right to suspend the current order if a payment dispute or of any other nature on a previous order from the Customer was being administered.
NOVEXPERT implements all means to ensure the confidentiality and security of data transmitted on the web.
If you make your purchase on the website https://www.novexpert-lab.com, Novexpert will store your credit card information.This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Information relating to your purchase transaction is retained for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard and American Express.
PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.
Payments made by the Customer will only be considered final after effective collection by NOVEXPERT of the sums owed by the latter.
NOVEXPERT cannot be held responsible for any embezzlement or fraudulent use of any means of payment which has not been detected by the verification procedure. The buyer guarantees NOVEXPERT that he has the necessary authorizations to use the payment method he has chosen for his order. Furthermore, the Customer is invited, upon noticing fraudulent use of his means of payment, to contact customer service:
- by telephone at +33 (0)1 60 12 77 44 from Monday to Friday from 9 a.m. to 5 p.m. (cost of a local call), except during exceptional closing periods - Or by e-mail: contact@novexpert-lab.com
ARTICLE 9 - PROOF OF THE TRANSACTION
Computerized records, kept in NOVEXPERT's computer systems, under reasonable security conditions, will be considered as proof communications, orders and payments between the Parties. The archiving of orders and invoices is carried out on a durable and reliable medium that can be produced as proof.
ARTICLE 10 - DELIVERY TERMS
Delivery means the transfer of physical possession and control of the Product by the Customer. It is only carried out after confirmation of payment by NOVEXPERT.
Once registered, the order will be delivered to the address indicated by the Customer. NOVEXPERT cannot be held responsible for a lack of delivery to the Customer if the address indicated is incorrect or incomplete. The Customer is therefore responsible for the accuracy of his billing and delivery addresses. Any package thus returned due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.
The Customer can have an invoice sent to the billing address and not to the delivery address, by completing the option provided for this purpose during the payment stage.
For delivery to the Customer's home, in Metropolitan France, the delivery time generally observed is 3 to 8 working days from the day following that on which the Customer placed his order and depending on the carrier chosen.
In the event of non-compliance with the agreed delivery date or deadline, the Customer may order NOVEXPERT in writing to carry out delivery within a reasonable period not exceeding 30 days from the time of order.
If the delivery time were to exceed 30 working days from the date of validation of the order, the sales contract may be canceled and the order canceled by the Customer in writing or by mail to the address from NOVEXPERT headquarters, or by e-mail to contact@novexpert-lab.com.
The contract will be considered terminated upon receipt by NOVEXPERT of the written notice informing it of this resolution, unless NOVEXPERT has complied in the meantime.
When the contract is terminated, NOVEXPERT has a period of 14 days following the date on which the contract was terminated, to reimburse the buyer for all sums paid by the Customer.
As an exception, the Customer accepts that delivery times may be delayed during periods when NOVEXPERT is closed. For this, the Customer will be informed in advance on the Site of closing periods which may cause an extension or postponement of the delivery time. In this case, the Customer may:
- either confirm his order and accept without reservation the date on which his order will actually be prepared and then shipped,
- or wait for the date when NOVEXPERT's activity resumes to place his order.
For the delivery of its deliveries, NOVEXPERT uses the services of:
Delivery costs are free for any order over €49 including tax or in the event of one-off promotional offers indicated on the site.
- "Colissimo" for delivery in mainland France and Corsica directly to the Customer's home or to the address of their choice.NOVEXPERT cannot be held responsible for the absence or loss of said notice.The price is €7.50 including tax.
- “Mondial Relay” for delivery to a relay point in mainland France only. The price is €5.50 including tax.
- “Chronopost” for express 24-hour delivery in mainland France if order placed before 7:45 a.m. the day before the desired delivery day. The price is €14 including tax. This service does not exist for Corsica.
For other areas and countries in the world, details in the table below:
|
Zones
|
Country
|
Carriers
|
Price
|
|
DOM-TOM
|
Martinique
Mayotte
Saint Barthélemy
Saint Martin
Saint Pierre and Miquelon
Guadeloupe
|
Colissimo
|
€15
|
|
Europe
|
Liechtenstein
Norway
United Kingdom
|
Chronopost international
|
€17
|
|
Belgium
Luxembourg
|
B2C Europe
|
€8
|
|
Bulgaria
|
Colissimo International
|
€21
|
|
|
|
|
World
|
Bosnia and Herzegovina
Faroe Island
Guernsey
Ireland
Iceland
Jersey
Republic of Macedonia
Malta
Montenegro
Serbia
|
Colissimo
International
|
€21
|
|
Australia
Israel
Singapore
|
Colissimo
International
|
€29
|
|
Canada
|
DHL Express
|
€26
|
|
South Africa
Bangladesh
Bahamas
Cabo Verde
Cambodia
Dominican Republic
Fiji
Greenland
Guyana
British Virgin Islands
Lebanon
Macau
Madagascar
Mongolia
Nepal
New Zealand
Qatar
Seychelles
Sri Lanka
|
Colissimo International
|
€35
|
The Customer must indicate on the delivery note, in the form of handwritten reservations, accompanied by his signature, any anomaly concerning the delivery such as, and not limited to, damage, missing Products in relation to the delivery note, the damaged package, broken Products etc. The customer must also communicate his reservations and the incidents he has observed to NOVEXPERT Customer Service within 5 working days of receipt of the order.
When the Customer, or any person authorized by him, has signed the delivery note, verification of the package is deemed to have been carried out.
If the package presents no apparent anomaly, and the Customer notices that the products are damaged or missing or non-compliant, at the time of opening, the Customer then has a withdrawal period of 14 days francs from the date of receipt of the order, to the address indicated in the General Terms and Conditions. For this, it has a complaints form available on the delivery note present directly in the package.
If the Products need to be returned to NOVEXPERT, they must be the subject of a return request to NOVEXPERT, within 14 days following the delivery date, and be returned no later than within 14 working days following the request. Furthermore, the return of the Product will only be accepted by NOVEXPERT in their original condition (packaging, accessories, instructions) and if and only if they have not been unsealed by the Customer. The return of products is the responsibility of the Customers.
ARTICLE 11 - RIGHT OF WITHDRAWAL
If the products received are damaged, do not conform to the order or their expectations, the Customer has a withdrawal period of fourteen days from delivery of the order. When the fourteen-day period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. Within this period, the Customer must inform NOVEXPERT of his decision to withdraw by sending a letter or an e-mail to the contact details indicated on the Site or in these General Conditions of Sale.
The Customer then has a period of 14 clear days from the date of their formal withdrawal request to return the products to L.IVSD 74 ZA de Montvoisin 91400 Gometz-la-ville, in their original condition (packaging, accessories, instructions) and if and only if these have not been unsealed by the Customer. The return shipping costs of the package remain the responsibility of the Customer.
The Customer will have the choice either to have the returned product(s) exchanged, or to have them reimbursed for the amount paid for the returned product(s).
The exchange of products or reimbursement of sums paid will take place at the latest within 14 days, from the date of receipt of the returned products or receipt of proof of shipment of the return , the date retained being the first of these facts.Beyond this, the amount due is automatically subject to interest at the legal rate in force.
Shipping costs and return costs will not be refunded and will remain the responsibility of the Customer, unless the products are returned because they do not correspond to the Customer's order (reference error) or s They were damaged during transport and were subject to a reservation by the Customer upon receipt. In these cases, and provided that the non-compliant and/or damaged products have not been unsealed by the Customer, a return coupon will be sent to the customer and affixed to the package.
In the event of an exchange error, any Product to be exchanged or refunded must be returned to NOVEXPERT in its entirety and in its original packaging, by registered mail, to the following address:
ADS Evreux | BIG BLUE reception
ZAC Multi-site Long Buisson 2
Rue Rolland Garros
27930 GUICHAINVILLE
FRANCE
Any product unsealed by the Customer before its return to NOVEXPERT will be considered as already used by the Customer, and, consequently, cannot be the subject of any exchange or refund, unless it reveals a quality problem of the product contained in the packaging. In this case, NOVEXPERT will carry out all the necessary analyzes and will cover all costs remaining the responsibility of the Customer, if the non-conformity of the product was the responsibility of NOVEXPERT.
For any additional information on the scope, content and instructions regarding the exercise of this right, the Customer can contact NOVEXPERT Customer Service at the following contact details:
- telephone number: +33 (0)1 60 12 77 44
- email address: contact@novexpert-lab.com
ARTICLE 12 - LEGAL GUARANTEES
The Customer benefits from the legal guarantee of conformity under the conditions of articles L.211-4 et seq. of the Consumer Code and the guarantee against hidden defects under the conditions provided for in articles 1641 et seq. of the Civil Code.
- Consumer Code – Article L211-4: the seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging […].
- Consumer Code – Article L211-5: to comply with the contract, the good must:
1/ Be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling,
2/ Or present the defined characteristics by mutual agreement of the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
- Consumer Code – Article L211-12: action resulting from lack of conformity is prescribed two years from delivery of the goods.
- Civil Code - Article 1641: the seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have only given a lower price, if he had known them.
- Civil Code - Article 1648 paragraph 1: action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. When the Customer acts under a legal guarantee of conformity:
• He has a period of 2 years from delivery of the goods to act;
• He can choose between repairing or replacing the goods well, if this is obviously possible given the nature of the Products, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
• It is exempt from providing proof of the existence of the lack of conformity of the Product during the 24 months following the date of delivery of the good.
The legal guarantee of conformity applies independently of any commercial guarantee possibly granted to the Customer.
When applicable, the Customer may decide to implement the guarantee against hidden defects within the meaning of article 1641 of the Civil Code. In this case, the Customer can choose between canceling the sale or reducing the sale price, as provided for in article 1644 of the Civil Code.
ARTICLE 13 - RESPONSIBILITIES
NOVEXPERT cannot be held responsible for non-performance of the contract concluded in the event of force majeure, disruption or total or partial strike, particularly of postal services , means of transport and/or communications. Unforeseeable and insurmountable acts of a third party.
NOVEXPERT reminds that in application of article 1146 of the Civil Code, unemancipated minors are incapable of contracting. Consequently, orders intended for minors must be placed by the holder of parental authority. In the event of accidental collection of personal data relating to a minor, the holder of parental authority has the right to object to their storage and/or transmission to third parties.
NOVEXPERT cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any qualified fact of force majeure, in accordance with case law.
ARTICLE 14 - FORCE MAJEURE
All circumstances beyond the control of the Parties preventing the execution under normal conditions of their obligations are considered as causes of exemption obligations of the Parties and lead to their suspension.
The Party invoking the circumstances referred to above must immediately notify the other Party of their occurrence, as well as their disappearance.
All irresistible facts or circumstances, external to the Parties, unforeseeable, inevitable, independent of the will of the Parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The Parties will come together to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts for more than three months, the contract may be terminated by the injured Party.
ARTICLE 15 - INTELLECTUAL PROPERTY
All elements of the Site, whether visual or audio (brands, videos, drawings, models, logos, photographs, graphics and all others…, as well as their compilation), including the underlying technology, are the exclusive property of NOVEXPERT or its suppliers and service providers, the latter not granting any license or any right other than that of consulting the Site.
In accordance with the laws governing intellectual property, any reproduction or representation, in whole or in part, of the Site or one of the elements which compose it, is strictly prohibited, as is their alteration.
ARTICLE 16 - COMPUTING AND FREEDOMS
The information collected by NOVEXPERT during any order from the buyer is necessary for order processing. Likewise, NOVEXPERT may collect the User's data when subscribing to the Newsletter.
NOVEXPERT reserves the right to collect data about the Internet user, in particular through the use of cookies. The Internet user has the possibility to refuse these cookies by activating this option on his browser, or to delete them knowing that the use of the Site may be limited.
NOVEXPERT may then use this personal data to better inform Internet users about NOVEXPERT's products and commercial offers or about any operation linked to competitions in particular. See privacy policy.
The Customer is informed that he can choose at any time to no longer receive commercial messages by clicking on the unsubscribe function at the bottom of each email.
In accordance with the law, Internet users have the right to access, rectify, delete and oppose their personal data, a right that they can exercise by writing to: contact@novexpert-lab.com.
The User is informed that this automated processing of information, in particular the management of Users' email addresses, has been declared to the CNIL.
ARTICLE 17 - HYPERTEXT LINKS
The Customer who has a personal website and who wishes to place, for personal use on his site, a simple link referring directly to the homepage of the Site or to any other pages must request authorization from NOVEXPERT. However, any hypertext link to the Site and using the framing or in-line linking technique is strictly prohibited. In all cases, any link, even tacitly authorized, must be removed upon simple request from NOVEXPERT.
The Site may contain hyperlinks to other websites. NOVEXPERT cannot be held responsible if the content appearing on these websites contravenes the legal and regulatory provisions in force.
ARTICLE 18 - PARTIAL NON-VALIDATION
If one or more stipulations of the General Conditions of Sale are held to be invalid or declared such in application of a law or regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.
ARTICLE 19 - NON WAIVER
The fact of one of the Parties not taking advantage of a failure by the other Party to fulfill any of the obligations referred to in the General Terms and Conditions cannot be interpreted for the future as a waiver of the obligation in question.
ARTICLE 20 - TITLE
In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
ARTICLE 21 - LANGUAGE
The General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
ARTICLE 22 - MEDIATION
Any so-called consumer dispute or dispute, subject to Article L.152-2 of the Consumer Code, may be the subject of an amicable settlement through mediation with the CMAP – Paris Mediation and Arbitration Center.
Prior to the consumer's referral to CMAP, the latter must have already contacted NOVEXPERT Customer Service and not obtained a response or satisfaction to their complaint.
To submit his dispute to the mediator, the Customer can:
- complete the form on the CMAP website: www.cmap.fr tab “you are: a consumer”;
- send your request by simple or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consommation@cmap.fr.
Whatever the means used to enter the CMAP, the Customer's request must contain the following elements to be processed quickly: Their postal, email and telephone contact details as well as the full name and address of NOVEXPERT, a succinct statement of the facts, and proof of prior steps taken with NOVEXPERT. »
For any further information, the Customer can contact NOVEXPERT Customer Service, at the following contact details: contact@novexpert-lab.com.
ARTICLE 23 - APPLICABLE LAW
These general conditions of sale are subject to French law regardless of the country of residence of the Buyer and the place of placing the Order.
Any dispute relating to the existence, interpretation, execution or termination of the contract concluded between NOVEXPERT and the buyer, even in the event of multiple defendants, will, in the absence of amicable agreement, be of exclusive jurisdiction of the competent French courts in application of the rules laid down by the French code of civil procedure.
ANNEX 1 - WITHDRAWAL FORM
For the attention of L.IVSD 74 ZA de Montvoisin 91400 Gometz-la-Ville, whose email address is contact@novexpert-lab.com.
I hereby notify you of my withdrawal from the contract relating to the sale of products and/or service(s):
Ordered on:
Received on:
Name:
Address:
Signature: (if notification on paper)
Date:
Once the form is completed, please send it by email to or by mail to L.IVSD 74 ZA de Montvoisin 91400 Gometz-la-Ville
